Keeping it Real – Managing Front Office Relationships

Presented by: David Vinegrad

Event Information: 6 PD Hours 

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If respectful relationships are at the core of your school vision and values then how is this translated into those very busy Front of Office relationships? The school office is often the nerve centre of the school and more importantly the first point of contact and first impression for parents and visitors. The quality and nature of relationships in the school office will be a significant determinant in people’s perception of ‘school culture.’ Front of Office staff now have less time to do more things and have additional roles that for some of us were never trained for. Tensions can be reduced and conflict managed positively by working ‘relationally’ with people rather than management through more traditional approaches.

What Haim Ginot said of classroom teachers can also be said about Front of Office staff: “I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous(for parents/visitors). I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized.”

This workshop will explore and investigate -

  • The need to develop a whole school approach to respectful behaviour and what the research is telling us about the impact on organisational outcomes.
  • Developing clear set of workplace expectations to promote respect and professional conduct and courtesy.
  • Investigate the N.A.S.A model of how to establish workplace agreements and then uphold them when broken.
  • Define what is meant by productive and professional Front of Office relationships so everyone is on the ‘same page.’
  • Investigate how to establish, sustain, and strengthen positive relationships.
  • Learn how to facilitate Check-in and Check-out circles to maximise staff wellbeing and apply the principles of Restorative Practices.
  • Explore the benefit of workplace conferences to repair relationships when harm, inappropriate behaviour and poor choices upset the usual collegial and supportive Front of Office relationships.

Event Details:


Friday 25th October, 2019

  9.30am - 3.30pm (Reg. from 8.30am)

Karstens Conference Centre
123 Queen Street, Melbourne

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Target Audience: All School Office Staff.

  $279.00 + GST

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About the Presenter:

David Vinegrad is a well-known presenter with extensive experience in the area of behaviour management both nationally and internationally. He has highly developed skills as a facilitator, trainer, and presenter and is widely recognised as an international expert on restorative justice. He has played a major role in the introduction of restorative practices into schools in Australia and internationally and is an experienced counsellor and mediator including high level management of critical incidents and school based trauma. David has over 30 years of experience working with teachers and students in a variety of diverse educational settings undertaking and developing a wide range of roles including recent work in Japan and Brazil.


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