Advancing Relational Skill Sets for Front Office Staff

Presented by: Greg Mitchell

Event Information: 6 PD Hours 

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This workshop is designed to give front office staff a booster that inoculates them from the gloom that can creep in when dealing with precarious situations and irrational behaviour. This informative, enjoyable and inspiring workshop is built around four key aspect of the front office challenge...

  • The fundamentals of exceptional service.
  • Doing your best work.
  • Contributing to your school’s mission.
  • Communicating with parents and other staff members.

Loaded with humour, engagement and plenty of fun this workshop tackles issues like...

  • Responding to difficult parents, including vital tips for managing parent complaints.
  • How to “Wow” parents and community members.
  • Developing a whole-organisation mentality.
  • How your work is more important than your title.
  • Ways to avoid making judgments.
  • Responding positively to criticism.
  • The powerful components of verbal communication.
  • Tips for ending conversations on a high note.
  • Techniques you can use to motivate others.
  • Techniques for calming angry people.
  • Techniques for dealing with irrational behaviour.

This is a session that provides front office professionals with strategies to help them relax, reenergise and reorganise those issues that drain their happiness and resilience levels.

Event Details:


Wednesday 16th October, 2019

  9.30am - 3.30pm (Reg. from 8.30am)

Double Tree by Hilton 
270 Flinders Street, Melbourne

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Target Audience: All School Office Staff.

  $279.00 + GST

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About the Presenter:

Greg Mitchell has worked in schools for over forty years and now works with schools throughout Australia. He delivers energising and inspiring workshops students, teachers, parents and principals, BUT he especially enjoys designing and workshops for office staff who work in the pressure cooker world of school front offices.


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