Managing Front of Office Relationships
Presented by: David Vinegrad
Event Information: 6 PD Hours
If respectful relationships are at the core of your school vision and values then how is this translated into those very busy Front of Office relationships?
The school office is often the nerve centre of the school and more importantly the first point of contact and first impression for parents and visitors. The quality and nature of relationships in the school office will be a significant determinant in people’s perception of ‘school culture.’
Front of Office staff now have less time to do more things and have additional roles that for some of us were never trained for. Tensions can be reduced and conflict managed positively by working ‘relationally’ with people rather than management through more traditional approaches.
What Haim Ginot said of classroom teachers can also be said about Front of Office staff:
“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous(for parents/visitors). I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized.”
This workshop will explore and investigate -